Customer Care Supervisor (NOC 62023) (Jobs - Full Time Jobs)
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Item ID 4027957 in Category: Jobs - Full Time Jobs
Customer Care Supervisor (NOC 62023) | |
Number of vacancies: 1 Company: 2943263 Canada Inc. (Cruise Connections Canada) Business & Physical Job Location: 604-1201 West Pender Street, Vancouver, BC, V6E 2V2 Job Type: Full-Time- permanent (40 hours per week) Wage: $35/hr Overtime: None Vacation: 4% vacation pay on the premise of 2 weeks vacation per year. Language: English Start Date of Employment: As soon as possible Benefits: Extended Health, Dental insurance Cruise Connections is one of the Canada’s largest cruise retailers. Cruise Connections is a member of CLIA (Cruise Line International Association) and a top Producer of Ensemble Travel Group, an association of about 1,000 travel agencies in North America. We are looking for an experienced Customer Care Supervisor to lead the delivery of an exceptional guest experience for its valued clients. The goal is to continually increase guest satisfaction, loyalty and retention. Job Requirements: • Completion of college courses in Customer Service or equivalent • Minimum 1 year of Customer service experience in a contact center environment • Supervisory experience • In-depth knowledge of customer service principles and practices • In-depth knowledge of customer service software, databases and CRM tools • Proficient in MS Office applications • Current with relevant technology trends and applications • Experience in the use of social media platforms Job Description: • Service Excellence: Achieves customer service objectives by preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; identifying customer service trends; determining system improvements; implementing change. • Financial Performance: Meets customer service financial objectives by identifying revenue opportunities through the sale of ancillary services and other add-ons; preparing an annual budget; analyzing variances; initiating corrective actions. • Determines customer service requirements by maintaining contact with customers; conducting surveys; benchmarking best practices; analyzing information and applications. • Continuous Quality Improvement: Improves customer service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing change. • Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations. • Innovation: Seeks to continually improve Key Performance Indicator (KPI) scores, customer retention and advocacy through the use of automation and other elements of innovation. • Accomplishes customer service human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures. How to apply: Please send resume by email to employment@cruise-connections.com We thank all applicants for their interest in this position. However, due to the anticipated high volume of applications, only those who are shortlisted will be contacted. | |
| Target Prov.: All Provinces Target City : All Cities Last Update : Jan 30, 2025 1:26 PM Number of Views: 50 | Item Owner : 2943263 Canada Inc. (Cruise Connections Canada) Contact Email: Contact Phone: (None) |
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2025-02-05 (0.386 sec)